Terms and Conditions

www.total-wellness.co.uk (the website) is the intellectual property of Total Wellness Ltd.

Business address: 26 Bush Hill Road, London N21 2DS

VAT number: 792 186 889

The contents of the website are under Copyright of Total Wellness Ltd. Any rights not expressly granted herein are reserved. Reproduction, transfer, distribution or storage of part or all of the contents in any form without the prior written permission of Total Wellness Ltd. is prohibited except in accordance with the following terms. Total Wellness Ltd. consents to you browsing the website pages on your computer or printing copies of extracts from these pages for your personal use only and not for redistribution unless consented to in writing by Total Wellness Ltd. Individual documents on the website may be subject to additional terms indicated in those documents. The use of this site and the content therein, is permitted to private, non-commercial use. The use of press releases and other documents classified as public is permitted in public communications if the source for the information has been stated.

Appointment Cancellations

Credit or Debit card details are required at the time of booking to secure appointments, there is a minimum of twenty four hours notice required to cancel or reschedule clinic or online appointments or the full fee will be charged, this applies to all bookings whether new or follow-up appointments. Under certain circumstances this fee may be waived at our discretion.

Missed appointments are charged at the full fee and will be invoiced with 7 day payment terms. Invoices not paid within 7 days will be subject to an administration fee of £50 and small claims proceedings will be initiated. If missed appointment fees remain unpaid, no further treatment will be available.

Data protection

Your personally identifiable information is kept secure. Only our employees have access to this information. All emails from this site are unique to your specific request. No recurring emails or newsletters will be sent to the email addresses provided unless you asked to be signed up. At no time is your personal information liable to be transmitted or sold to a third party.

Confidentiality & Medical Records

The practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

To provide further medical treatment for you e.g. from your General Practitioner, for MRI or other imaging investigations or tests.

Practitioners and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as your practitioner.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager, no information will be released without the patient’s consent unless we are legally obliged to do so.

Lost Post

In the unfortunate event that an order doesn't arrive, we will fully refund the order if it doesn't arrive within 30 days as per UK distance selling regulations. If a next day delivery arrives later than the next working day, we will refund that portion of your order.

Liability

The website and the contents herein are provided as a convenience to you. The contents of the website are provided on “as is” and “as available” basis. Total Wellness Ltd. does not warrant that its Web pages will be uninterrupted or error-free. Total Wellness Ltd. reserves the right to revise the pages or withdraw access to them at any time. NO WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF TITLE OR NON-INFRINGEMENT OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, IS MADE IN RELATION TO THE AVAILABILITY, ACCURACY, RELIABILITY OR CONTENT OF THESE PAGES. Total Wellness Ltd. SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, LOST PROFITS OR FOR BUSINESS INTERRUPTION ARISING OUT OF THE USE OF OR INABILITY TO USE THIS SERVICE, EVEN IF Total Wellness Ltd. HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW EXCLUSION OF CERTAIN WARRANTIES OR LIMITATIONS OF LIABILITY, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THE LIABILITY OF Total Wellness Ltd. WOULD IN SUCH CASE BE LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW.

These terms & conditions are liable to change without notice.